Order Processing

 

Once your order is placed it will be processed. Orders will be shipped out within 1–3 business days upon us receiving your order.

 

Please pay close attention to your shipping address and make sure it is complete, including unit/block number, street name, city, and postcode.

 

Ensure that the correct contact phone number and recipient name are provided for delivery purposes.

 

 

Shipping & Handling

 

All orders are processed on business days (if they are placed on Monday to Friday, excluding Public Holidays within Malaysia). However, orders placed on Friday after 18:00 and over the weekend will be processed on the following Monday and excluding Public Holidays.

 

After processing, orders may take up to 1–14 working days to be delivered.

 

Your order will be delivered using selected courier services in Malaysia such as City-Link, PosLaju, J&T and any other courier services.

 

 

Delivery Services

 

Standard delivery

 

West Malaysia

Time frame: 1–7 business days

 

East Malaysia

Time frame: 3–14 business days

 

Shipping may take additional time during promotional periods, holidays and extreme weather conditions.

 

Tracking

 

Once your orders have been picked up by our assigned logistic company, tracking codes would be available and you can then track the delivery status of your orders.

 

If buyer did not receive the delivery, please make sure to contact support@takstar.com.my within 30 calendar days after the delivery is overdue. Failing to contact us on time, the buyer may not be eligible to claim an item lost refund or replacement request.

 

 

If you have any questions and concerns, please feel welcome to contact us via support@takstar.com.my